Refund policy
RETURNS AND REFUND POLICY
Australian Protein Powder is operated by Australian Private Label Pty Ltd (ABN 71 643 358 865).
We want you to feel confident when ordering from us. This policy explains when returns, replacements and refunds are available.
30-DAY RETURNS
You may request a return within 30 days of receiving your order.
Because our products are consumable food products, change-of-mind returns can only be accepted where the product is unopened, unused, in its original sealed packaging and in a resalable condition.
To request a return, contact us at support@dailyshake.com.au before sending anything back. Please include your order number and the reason for your return.
Returns sent without first contacting us may not be accepted.
CHANGE-OF-MIND RETURNS
If your return is approved for change of mind:
• The product must be unopened, unused and in its original sealed packaging.
• The customer is responsible for return postage.
• Original delivery charges are not refundable.
• Any refund will be issued to the original payment method after the returned product has been received and inspected.
DAMAGED, INCORRECT OR FAULTY PRODUCTS
Please inspect your order when it arrives.
If an item is damaged, faulty, unsafe, materially different from its description or you receive the wrong product, contact us as soon as possible at support@dailyshake.com.au.
Please include:
• Your order number;
• A description of the issue; and
• Clear photographs of the product, packaging and shipping label where relevant.
If the product is confirmed as damaged, faulty or incorrect, we will arrange an appropriate replacement, refund or other remedy. We will cover reasonable return costs where required.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
NON-RETURNABLE PRODUCTS
We cannot accept change-of-mind returns for:
• Products that have been opened or used;
• Products with a broken or removed safety seal;
• Products not in their original condition;
• Gift cards; or
• Products returned more than 30 days after delivery.
These exclusions do not apply where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise covered by the Australian Consumer Law.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at support@dailyshake.com.au.
We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.
If an order has already been dispatched, the applicable return conditions will apply.
REFUNDS
Once we receive and inspect an approved return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process and display the refund.
Shipping charges are not refundable for change-of-mind returns. Where a product is faulty, damaged or incorrectly supplied, reasonable shipping costs will be handled in accordance with the Australian Consumer Law.
LATE OR MISSING REFUNDS
If you have been advised that a refund has been processed but cannot see it, please first check with your bank or payment provider.
If the refund is still not visible after their normal processing period, contact us at support@dailyshake.com.au.
SALE ITEMS
Sale or discounted products remain covered by the Australian Consumer Law.
Change-of-mind returns for sale products may be declined unless otherwise stated at the time of purchase.
CONTACT US
For return or refund enquiries, contact:
Australian Protein Powder
Operated by Australian Private Label Pty Ltd
ABN 71 643 358 865
Email: support@dailyshake.com.au
Address: 32 Chegwyn Street, Botany NSW 2019, Australia
Phone: (02) 8311 7466